Refund Policy
This Refund Policy (“Policy”) applies to payments made online via links shared using the Razorpay payment gateway for services provided by Rough Ideas, a software development company located in Hyderabad, Telangana, India (“Rough Ideas”, “we”, “our”, or “us”).
1. Refund Eligibility: Refunds will only be provided in cases where payment has been made for services that have not been rendered by Rough Ideas. We pride ourselves on delivering high-quality services with minimal errors. However, in the rare event that our services do not meet your expectations, and the quality of service provided by Rough Ideas does not meet industry standards, a refund may be issued.
2. Technical Errors: In the event that a technical error occurs during the payment process, resulting in duplicate payments or overcharging, refunds will be processed by Rough Ideas upon verification of the error. Any technical errors related to the payment process shall be the responsibility of Razorpay, the payment gateway provider, and Rough Ideas shall not be held liable for such errors.
3. Request for Refund: To request a refund, you must contact Rough Ideas at info@roughideas.in or call us at +91-9676102332 and provide details of the payment transaction, including the payment reference number and reason for the refund request. Additionally, if you believe that the quality of service provided by Rough Ideas does not meet industry standards, please provide specific details outlining your concerns .All refunds shall be processed within 15 working days from the date of ticket/complained raised.
4. Refund Processing: Refunds will be processed within a reasonable timeframe upon approval of the refund request. The refund amount will be credited back to the original payment method used for the transaction.
5. Quality of Service: At Rough Ideas, we are committed to providing exceptional quality of service with minimal errors. We employ industry best practices and quality assurance measures to ensure that our services meet or exceed your expectations. However, if you are dissatisfied with the quality of service provided, we encourage you to contact us to discuss your concerns.
6. Refund Disputes: If you believe that a refund has been erroneously denied or processed incorrectly, you may contact Rough Ideas to dispute the refund decision. All refund disputes will be reviewed and resolved at the discretion of Rough Ideas.
7. Changes to Refund Policy: Rough Ideas reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting on our website.
8.Refund Requirements
To initiate a refund, customers must provide all required transaction details, including:
- Screenshot of the transaction confirmation.
- Transaction number or reference ID.
- Any relevant SMS or email communication related to the transaction.
9.Refund Method
All refunds will be credited back to the original source of payment. Refunds will be issued to the same account used for the initial transaction.
10.Full Refunds (100%)
In the event of technical errors or project cancellations, full refunds (100%) will be processed promptly upon verification.
11.Partial Refunds (10%-50%)
Partial refunds (ranging from 10% to 50%) may be processed based on the progress and communications carried out between the customer and the project manager. The determination of the refund amount will be made on a case-by-case basis.
Contact Information: If you have any questions or concerns about this Refund Policy, please contact us at info@roughideas.in or call us at +91-9676102332.
By making payments via links shared using the Razorpay payment gateway, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. It is your responsibility to review this Policy periodically for changes.